MoonSoft Systems's Acceptable Use Policy ("AUP") is provided to give our customers and users a clear understanding of what MoonSoft Systems expects of them while using the service. All users of MoonSoft Systems's Internet services: those who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services, must comply with this AUP and our TOS (Terms of Service).
Use of MoonSoft Systems Service constitutes acceptance and agreement to MoonSoft Systems's AUP.
*All hosting payments To MoonSoft Systems Are Non-Refundable With the Exception of the 1st payment, which carries a 30-Day money back guarantee* Managed servers & Website Development are excluded from this guarantee.
We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary Web sites. However, in accordance with this AUP, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. MoonSoft Systems may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your MoonSoft Systems account or other actions WITHOUT PRIOR NOTICE.
This document is intended to provide a basic understand of MoonSoft Systems's Acceptable Use Policy. The following are guidelines for the establishment and enforcement of MoonSoft Systems's AUP:
Ensure reliable service to our customers
Ensure security and privacy of our systems and network, as well as the networks and systems of others
Comply with existing laws
Maintain our reputation as a responsible service provider
Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services
Preserve the value of Internet resources as a conduit for free expression and exchange of information
Preserve the privacy and security of individual users
MoonSoft Systems intends to provide its customers access to everything the Internet has to offer. While the MoonSoft Systems is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both the MoonSoft Systems and the Internet and cannot be permitted under the guise of free speech. The resources of the MoonSoft Systems and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community.
We do not routinely monitor the activity of accounts except for measurements of system CPU utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service.
You may not use your virtual site to publish material, which MoonSoft Systems determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.
If a MoonSoft Systems account is used to violate the Acceptable Use Policy, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.
As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at abuse@Moonsoftsystems.com.
VIOLATIONS OF the MoonSoft Systems ACCEPTABLE USE POLICY
The following constitute violations of this AUP:
Illegal use: MoonSoft Systems's services may not be used for illegal purposes, or in support of illegal activities. MoonSoft Systems reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
Harm to minors: Use of the MoonSoft Systems service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography.
Threats: Use of the MoonSoft Systems service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.
Harassment: Use of the MoonSoft Systems service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.
Fraudulent activity: Use of MoonSoft Systems service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters."
Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying infrmation is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM) Use of the MoonSoft Systems service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending MoonSoft Systems account.
IMPORTANT NOTICE: BEGINNING IMMEDIATELY, anyone hosting websites or services on our server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.
E-mail / News Bombing: Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending MoonSoft Systems account.
E-mail / Message Forging: Forging any message header, in part or whole, of any electronic transmission, originating or passing through the MoonSoft Systems service is in violation of this AUP.
Usenet SPAMing: MoonSoft Systems has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.
Unauthorized access: Use of the MoonSoft Systems service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of MoonSoft Systems's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending MoonSoft Systems account is subject to immediate termination.
Copyright or trademark infringement: Use of the MoonSoft Systems service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
Collection of personal data: Use of the MoonSoft Systems service to collect, or attempt to collect, personal information about third parties without their knowledge or consent.
Network disruptions and unfriendly activity: Use of the MoonSoft Systems service for any activity which affects the ability of other people or systems to use MoonSoft Systems Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. MoonSoft Systems will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
Fraud: Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.
Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right: Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.
Distribution of Viruses: Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.
Inappropriate Use of Software: Use of software or any device that would facilitate a continued connection, i.e. pinging, while using MoonSoft Systems services could result in suspension service.
Downloads: In order to maximize uptime on our servers, downloads of any kind (media, backups, warez, etc.) that utilize more than 10% CPU resources are forbidden.
Third Party Accountability: MoonSoft Systems subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.
Violation Of MoonSoft Systems Virtual Accounts: It is absolutely forbidden to host illegal pornographic content whereas the subjects are under the age of majority, or IRC servers on Virtual Server Accounts. Virtual Server Accounts found hosting this material will be subject to immediate cancellation without refund.
IRC networks: It is absolutely forbidden to host an IRC server that is part of or connected to another IRC network or server. Servers found to be connecting to or part of these networks will be immediately removed from our network without notice. The server will not be reconnected to the network until such time that you agree to completely remove any and all traces of the irc server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation will result in immediate account termination.
Client Communications: MoonSoft Systems does not grant any party without expressed written permission the right to display redisplay or re-transmit any part of any correspondance produced by or through MoonSoft Systems. Any attempt would be considered copyright infringement, and may be subject to legal action. .
Security
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a client, friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.
Your password provides access to your account. It is your responsibility to keep your password secure.
Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.
Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.
You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to Overload a service, and attempts to "crash" a host.
Users who violate systems or network security may incur criminal or civil liability. MoonSoft Systems will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
Network Performance
MoonSoft Systems virtual site and reseller accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer (eg. in excess of 10% CPU usage) may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.
You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of MoonSoft Systems systems or networks. MoonSoft Systems reserves the right to terminate or limit such activities
REPORTING VIOLATIONS OF MoonSoft Systems AUP
MoonSoft Systems requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at abuse@Moonsoftsystems.com.
If available, please provide the following information:
The IP address used to commit the alleged violation
The date and time of the alleged violation, including the time zone or offset from GMT
Evidence of the alleged violation
E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information. MoonSoft Systems may take any one or more of the following actions in response to complaints:
Issue written or verbal warnings
Suspend the Member's newsgroup posting privileges
Suspend the Member's account
Terminate the Member's account
Bill the Member for administrative costs and/or reactivation charges
Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations
Web Site Design Customers
MoonSoft Systems bases webdesign quotes on the estimated time to complete the project. If addittional time is required for the website design project because of delays in client communications, lack of information or changes to the existing site plan, MoonSoft Systems reserves the right to request payment for that time, and if not compensated will cease all further work on said project.
MoonSoft Systems is not in any way liable for the loss of profits, or business assets, because of any possible delays durring site developement.
Clients are required to present a projected layout of their site, unless otherwise agreed apon in writing. This should be a complete text copy of the site
EX: this text on this page. graphics are not required unless there are specific grapics you wish to appear on the site. Powerpoint may be used as displays a better representation of the site content. Moonsoft Systems will not edit or add text to a site unless it is first submitted by the client. Phone sessions where edits are required must be followed by an email dictating the exact text. This ensures that there is a record of such requests, and also protects both parties from mistakes on the site.
Clients will receive website files after completion of the website if requested.
MoonSoft Systems holds the files as property and business assets if any outstanding balances exist. These files will NOT be turned over or released, until all debts are satisfied. This includes domain names shopping cart registrations etc.
MoonSoft Systems also reserves the right to engage in exchanging clients information with debt collection agencies or lawfirms in the evet that a clients account remains overdue for 3 or more months, and no payment arrangements have been made by the client
MoonSoft Systems reserves the right to refuse to repair a website that a client has modified without the express direction of MoonSoft Systems. Support plans do not cover client inflicted damage to finished websites, should MoonSoft Systems agree to repair a client damaged site, it will be done at an addittional cost.
REVISIONS TO THIS ACCEPTABLE USE POLICY
MoonSoft Systems reserves the right to revise, amend, or modify this AUP, and our other policies and agreements at any time and in any manner, with or without prior notice.
